Q: Are you trading company or manufacturer?
A: Indeed, we are a factory.
Q: What are your Shipping Terms?
A: We offer multiple delivery options, including sea, air, and express services (DHL, FEDEX, UPS, EMS, etc.).
Q: Do you provide samples? Is it free or extra?
A: Yes, we offer complimentary samples; however, freight costs are not included.
Q: How long is your lead time?
A: Typically, for our regular foam, the delivery time is an efficient 3-5 days. However, for bespoke foam tailored to your specific requests, the timeframe extends to 7-10 days, contingent on the intricacy of your special requirements.
Q: What are your terms of payment?
A: For payments up to 1000USD, we require a full payment in advance. For amounts exceeding 1000USD, a 30% T/T advance is required, with the balance due before shipment to ensure a smooth transaction.
Should you have any further inquiries, please do not hesitate to reach out to us. We are here to assist you.
B. We gladly accept a variety of payment methods, including T/T (Bank transfer), Credit Card, E-checking, Paypal, among other convenient options.
Q: Can I have my own customized product?
A: Absolutely! We warmly welcome your personalized requests for color, density, shape, size, and packaging. Your customized requirements are our priority.
Q: Can you provide the relative certificate?
A: Certainly, we are equipped to provide the necessary certificates to bolster your sales efforts. Simply inform us of the specific certificates you require, and we will accommodate your needs.