Q: Are you trading company or manufacturer?
A: Yes, we are a factory, proudly manufacturing our products with precision and care.
Q: What are your Shipping Terms?
A: We offer a variety of delivery options including sea, air, and express services such as DHL, FEDEX, UPS, and EMS.
Q: Do you provide samples? Is it free or extra?
A: Yes, we are pleased to offer samples at no charge, though the shipping cost is to be covered by the recipient.
Q: How long is your lead time?
A: For our standard foam products, the delivery timeline typically spans 3-5 days. However, should you desire our specially tailored foam variants, which cater to unique and specific requests, the delivery period extends to approximately 7-10 days, ensuring we meet your specialized needs with precision.
Q: Could you kindly elaborate on your payment terms?
A: For transactions amounting to USD 1000 or less, we require a full advance payment of 100%. For orders exceeding USD 1000, we propose a balanced approach with a 30% T/T advance payment, while the remaining balance is settled prior to shipment, ensuring a seamless transaction process.
If further inquiries arise or additional information is needed, please do not hesitate to reach out and contact us. We are here to assist you.
B. We embrace a variety of payment methods for your convenience, including T/T (Bank transfer), Credit Card, E-checking, Paypal, and more, offering flexibility and ease in your transactions.
Q: Is it possible to request a product that is customized to my specifications?
A: Absolutely. We warmly welcome your bespoke requirements concerning color, density, shape, size, and packaging. Your personalized preferences are our priority, and we are eager to bring your vision to life.
Q: Are you equipped to provide the necessary certification for your products?
A: Indeed, we can furnish the pertinent certificates to bolster your sales efforts. Kindly inform us of the specific certifications you require, and we will ensure they are provided to support your endeavors.